At the end of March I had the honor of speaking at the Oakland City Hall, at their Social Media for Small Business event. It was very well attended, with almost 200 business owners who are just now really starting to focus on how they can use social media to grow their business. It was exceptionally well run by Shaun Tai, executive director of Oakland Digital, culminating in a special visit from Oakland’s Mayor Jean Quan, and featuring stellar speakers such as Andreas Weigand (Social Data Revolution, Stanford University, Amazon), folks from Yahoo! and Constant Contact. What I loved about it, though, was that it inspired me to revisit what we do at Get Satisfaction with fresh eyes.